The Surety Account Coordinator performs essential functions of the position, that include aiding clients, Sales Executives and Account Executives and other co-workers to issue bonds to existing and new clients within specified time deadlines. Specific knowledge of bonds, bond market selection and bond issuance are required in this position. Performs essential functions to the quality and service standards developed by the agency.

Primary Functions/Basic Duties

• Market and place all types of Surety Bonds. Assist Sales Executive and Account Executive in preparing proposals for Contract Surety Bond programs with markets. Develops information from client and/or prospect to determine bond requirements, needed underwriting information and rates applicable premium charges;
• Assist Vice President with day-to-day activities;
• Prepare indemnity agreements/ applications and follow up with client for timely receipt;
• Prepare consents of surety, riders, bond-ability letters, bond reports and other documents requested by clients
• Prepare various types of bonds, including but not limited to; bid, contract, miscellaneous and court bonds;
• Facilitate underwriting process & communication between the Surety carrier and the client outside of authority granted. The approval from the underwriter must be clearly noted;
• Confirm that bonds are issued in compliance with surety lines of authority. Seek underwriter approval on bonds where lines of authority are not in place or bond needs are outside of authority granted. Thee from underwriter must be clearly noted;
• Process all bonds, error-free, in Surewave and where power of attorney is granted. Expected turnaround time for bonds is same day it is received or within 24 hours. Issue invoices for new and renewal bonds, issuing continuation certificate where appropriate. On new bonds, invoices to be billed promptly, preferably the same day the bond is issued but always within 5 business days. Renewals should be processed 30 days prior to renewal;
• Coordinates receipt of underwriting information as requested by surety;
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies and contacts client on receivable collections;
• Submit all bonds to carrier in a timely basis for processing;
• Process incoming mail, email, phone and fax requests, responding promptly and appropriately;
• Bond delivery when necessary;
• Electronically sign bonds;
• Create clients in TAM and Surewave and update when appropriate;
• Build client loyalty by providing friendly, timely and accurate service;
• Maintain all Carrier Bond Numbers & Client records in Surewave;
• Follow the Workflow procedures for renewals, audits, billing and all other services, attachments and activities for each account.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Employee is regularly required to stand, walk, sit and must have the ability to focus, speak and listen effectively.  The employee is regularly required to perform clerical duties including computer use and telephone use and have the ability to travel independently to client and carrier meetings as well as to industry conferences and seminars several times annually.

Working Environment and Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.  There is no or very limited exposure to physical risk

Education and/or Experience

• Maintains a Notary Public Designation;
• Maintains Power of Attorney appointments with Surety companies;
• Must hold a Identrust digital signature:
• Active CA Insurance Property and Casualty License

• Excellent good verbal and written communication skills;
• Comfortable navigating insurance company software;
• Proficient in Microsoft Office Products – Outlook, Word and Excel;
• Adobe skills at a basic level;
• Basic Math knowledge;
• Highly efficient; attention to detail;
• Ability to manage multiple assignments with tight deadlines accurately assesses team priorities, manage personal time efficiently and work with a minimum of supervision
• Maintenance of Company information in a confidential manner.